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ME Connect – Telephone and Email Helpline

ME Connect is our flagship helpline service offering support and information to anyone affected by M.E.

ME Connect Telephone: 0344 576 5326*

ME Connect is available every day, during the hours of 10am-12noon, 2pm-4pm and 7pm-9pm.

Our helpline can receive a large volume of calls, so if you can’t get through immediately, then please hang-up and try again later.

Or you can contact us by email at any time, and we will respond as soon as practicable.

Please note:
*All communications are treated in the strictest of confidence. Please check your contract for charging details. Calls cost the same as other standard landline numbers (starting 01 or 02). If you have a call package for your landline or mobile phone then calls will normally come out of your inclusive minutes.

**We are a small medical charity and we do not have the capacity to answer long or complex questions relating to medical management, DWP benefit disputes and legal problems. The ME Connect email service provides information and support and, where appropriate, signposting to further sources of help or information.

Learn About M.E.

We have the following free leaflets available that we hope you will find useful:

If you have a query about symptoms, diagnosis, management etc. then please review the detailed website section: What is ME?

You will also find links to the medical leaflets we have available that are written by Dr Charles Shepherd and our other expert advisers.

Administration

Our head office is managed by Gill Briody and her team and you can contact them by post, telephone or email and they will get back to you as soon as they can.

Address: The ME Association, 7 Apollo Office Court, Radclive Road, Gawcott, Bucks, MK18 4DF

Telephone: 01280 818964 weekdays, between 9.30am and 3.00pm. Email: Head Office.

Fundraising

Fundraising not only raises money for the ME Association. It is also a great opportunity to raise awareness of the disease beyond the M.E. community.

Helen Hyland, Fundraising Manager, is available if you want to discuss any fundraising ideas or require support for your fundraising event. You can reach Helen by telephone (01280 838964), or by email.

Leaflets, books and other merchandise

Purchases can be made from our website shop, or by completing the 8-page Order Form and returning it to our head office.

Once you have paid for a leaflet online, you will be sent an email that is your receipt/invoice and also contains a link and password. This returns you to our website and allows you to download your leaflet.

If you think you haven’t received this email, it is worth checking your spam/junk folder to be sure, before contacting head office (see above for details).

More information about ordering our material can be found on the various pages in the website shop and on the order form.

ME Essential

Members of the ME Association receive a quarterly magazine – ME Essential – delivered straight to their door. This is a 50-page exclusive, featuring interviews, up-to-date medical and scientific research information and stories about how people cope with the disease.

If you have any queries or ideas for articles for ME Essential, or would like to advertise in the magazine or on this website, then please contact Caroline Cavey, Magazine Editor, by email.

Media Enquiries

For press enquiries, please contact John Siddle, PR Manager, by email or by phone (07598 032 845). You might also like to read and download our Factsheet which provides important information about M.E. that can be useful background.

Membership

Dr Charles Shepherd, Trustee and Hon. Medical Adviser to the ME Association.

We recognise that your personal endorsement of our cause is important and we will do all that we can to support the needs of our members.

Subscriptions are a vital part of our charity income and they allow us to help make the UK a better place for everyone with M.E.

If you are interested in joining the ME Association, you might want to first read the membership section of our website.

Note to existing members:
Please quote your membership number when making your enquiry (this will be on your letter confirming membership and also appears on the address label of your copy of ME Essential).

Ramsay Research Fund

The ME Association has always regarded the promotion and funding of medical research to be a key priority, and we do this through The Ramsay Research Fund.

If you are a researcher interested in approaching us for a grant, or someone wanting to learn more about our approach to research, you might like to first read the research section of the website.

Any grant enquiries should first be directed to Dr Charles Shepherd, Hon. Medical Adviser, via the head office of the ME Association.

Website and social media

If you have any queries, or ideas to improve or update the information on our website or our Facebook and Twitter and Instagram pages, then please send an email to Russell Fleming, Content Manager.


The ME Association

Please support our vital work

We are a national charity working hard to make the UK a better place for people whose lives have been devastated by an often-misunderstood neurological disease.

If you would like to support our efforts and ensure we are able to inform, support, advocate and invest in biomedical research, then please donate today.

Just click the image opposite to visit our JustGiving page for one-off donations or to establish a regular payment.

Or why not join the ME Association as a member and be part of our growing community? For a monthly (or annual) subscription you will also receive our exclusive ME Essential magazine.


ME Association Registered Charity Number 801279


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