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ME Connect is the telephone and email helpline service of The ME Association. It provides support for people with ME and those who live with or care for them. ME Connect provides a safe and understanding opportunity to people with ME so that they know they are being heard and understood.


ME Connect is a member of the Helplines Partnership which promotes high standards. It is open every day of the year between these times: 10am-12, 2-4pm, 7-9pm. Please phone 0844 576 5326.

The cost of calls to 0844 lines such as ME Connect is determined by your telephone provider. The MEA receives 7p per minute, all of which goes towards the cost of running the service. There is an additional cost per minute which is charged by your phone provider, the MEA has no control over such additional charges. Please check your phone contract before calling.

You can also email ME Connect on This is a good way of getting through to our medical and dental advisers. But otherwise this service is limited to giving factual information and to directing people to other sources of information.

Or you can write to ME Connect at Head Office (for address use ‘Contact us’).

What users have said about our helpline:

“Thank you for being there, you provide a wonderful service”
“MEConnect gave me information, reassurance and the tools to cope”.
“I just want to say thank you. You saved my life”.