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ME Connect is the telephone and email helpline service of The ME Association. It provides support for people with ME and those who live with or care for them. ME Connect provides a safe and understanding opportunity to people with ME so that they know they are being heard and understood.


ME Connect is a member of the Helplines Partnership which promotes high standards. It is open every day of the year between these times: 10am-12, 2-4pm, 7-9pm. Please phone 0844 576 5326.

Call costs to 0844 numbers are determined by your telephone provider. Please check your contract for charging details. The service charge is 7p a minute, from which the MEA receives 3p – plus your provider’s access charge. Calls from mobiles and other devices can be considerably more expensive than from a landline.

You can also email ME Connect on This is a good way of getting through to our medical and dental advisers. But otherwise this service is limited to giving factual information and to directing people to other sources of information.

Or you can write to ME Connect at Head Office (for address use ‘Contact us’).

What users have said about our helpline:

“Thank you for being there, you provide a wonderful service”
“MEConnect gave me information, reassurance and the tools to cope”.
“I just want to say thank you. You saved my life”.