ME Connect

Our ME Connect service combines support and information.

What some users have said about our telephone helpline: “Thank you for being there, you provide a wonderful service”.  “ME Connect gave me information, reassurance and the tools to cope”. “I just want to say thank you, you saved my life”.

Our ME Connect telephone helpline offers support and information and is available every day on 0844 576 5326. Please phone between these times: 10am-12noon, 2-4pm and 7-9pm.

You can also email ME Connect on meconnect@meassociation.org.uk but this service is limited to giving factual information and to directing people to other sources of information. See below about information available on the website.

Or you can write to ME Connect at Head Office (for address use ‘Contact us’).

Our telephone volunteers are the right people to look to for.

Note to members: please quote your membership number when making your enquiry (this will be on your letter confirming membership and also appears on the address label of your copy of ME Essential).

Use ‘Contact us’ for other ME Association telephone numbers and email addresses.

What does ME Connect do?

If you need someone to listen, our volunteers are happy to do so, offering support and information.

ME Connect provides information, or sources of information, on medical issues and a wide range of other issues as they relate to ME/CFS.  ME Connect cannot provide individual medical or legal advice, advice or advocacy on welfare benefits or insurance education etc nor does it offer a counselling service.

The service specialises in providing information on a wide range of issues, and will help you find other agencies with expertise. We have trained volunteers who offer telephone support to people who have the illness and their families, carers etc. Many of the ME Connect volunteers have ME/CFS themselves.

Where we cannot help with information, we will point you in the direction of someone who can.

Our website also has a wide range of information and we suggest you search here first. If it does not answer your question then, subject to the limitations set out below, our ME Connect volunteers are here to try to help with questions on:

• ME/CFS and its symptoms
• Management of the illness
• Leaflets, books and other merchandise available from The ME Association – please click here for a copy of our Order Form for leaflets, books and other items. We can send you an order form if you wish and we can send information packs to non-members.
• Details of independent local groups
• Local Consultants and Clinics
• Membership enquiries (for membership queries only) if the information is not available on the website online – Tel 01280 827070 or email administration@meassociation.org.uk

ME Connect, while dealing with questions on a range of medical and other issues, cannot give specific medical or legal advice, advice on welfare benefits or insurance education etc nor does it offer a counselling service.

For medical advice, please contact your GP or a suitably qualified medical professional. For legal advice, contact the Citizens Advice Bureau or a solicitor.  For advice on benefits or insurance, contact your local Citizens Advice Bureau. Should your professional require information or guidance, please ask them to contact ME Connect.