ASA Adjudication on Kaizen Clinic Ltd (promulgated at www.asa.org.uk/Rulings/Adjudications/2014/2/Kaizen-Clinic-Ltd/SHP_ADJ_247112.aspx)
Kaizen Clinic Ltd t/a The Kaizen Clinic, The Eczema Cure Clinic & M.E. Treatment Clinic
Mayfair House
11 Lurke Street
Bedford
MK40 3HZ
Date: 19 February 2014
Media: Internet (on own site)
Sector: Health and beauty
Number of complaints: 1
Complaint Ref: A13-247112
Ad
Four websites, http://metreatmentclinic.com, www.kaizenhomeopathy.co.uk, http://kaizenclinic.co.uk and http://eczemacureclinic.com, for a homeopathy clinic, all featured text that referred to the founder and Managing Director of the clinic as a “Senior Consultant”.
Issue
The complainant challenged whether the references to ‘Senior Consultant' were misleading and could be substantiated.
CAP Code (Edition 12)
3.13.7
Response
Kaizen Clinic Ltd t/a The Kaizen Clinic, The Eczema Cure Clinic & M.E. Treatment Clinic (Kaizen Clinic) said the references to “Senior Consultant” were intended to reflect that the founder and Managing Director was the most senior and experienced member within the practice.
Kaizen Clinic believed the ads made clear that they did not offer mainstream medicine. They said that, in medicine the word consultant was used in conjunction with the individual's specialism. They pointed out that the claims did not follow that format. In that context, they believed the ads did not imply that the founder was a medically qualified doctor.
Assessment
Upheld
The ASA noted the ads included claims that the clinics were specialists in treating a number of health conditions. In that context, we considered consumers would understand the references to “Senior Consultant” meant that the founder and Managing Director was a medically qualified doctor, registered with the GMC, who had attained the title of senior consultant, rather than being the most senior and experienced member within the practice.
Because we understood the founder and Managing Director was not a medically qualified doctor, registered with the GMC, who had attained the title of senior consultant, we concluded that the claims had not been substantiated and were therefore misleading.
The ad breached CAP Code (Edition 12) rules 3.1 (Misleading advertising) and 3.7 (Substantiation).
Action
The ads must not appear again in their current form. We told Kaizen Clinic Ltd to ensure future claims were not likely to mislead.